Wales Overview
Key Figures
Complaints in 2010-11
| Category |
Complaints |
Number paid |
Compensation paid |
| Loss |
21,895 |
19,819 |
£316,019 |
| Delay |
5,088 |
4,190 |
£31,695 |
| Redirection |
3,970 |
624 |
£10,031 |
| Mis-delivery |
2,896 |
194 |
£543 |
| Damage |
991 |
480 |
£7,123 |
| Delivery Procedure Errors |
3,123 |
599 |
£7,867 |
| Proof of Delivery Failure |
1,744 |
1,628 |
£1,921 |
| Unconfirmed delay & loss |
1,413 |
83 |
£3,287 |
| Sorry you were out card failure |
1,171 |
66 |
£1,098 |
| Re-delivery failure |
1,354 |
48 |
£252 |
| Other complaints |
6,063 |
1,600 |
£33,886 |
| Total |
49,708 |
29,331 |
£413,722 |
View more detail & previous figures »
Quality of Service 2011-12 (so far)
| Quarter |
Dates Covered |
Service Quality |
Notes |
| 1 |
April - June |
91.4 % |
Target missed |
| 2 |
July - September |
92.9 % |
Target achieved |
| 3 |
October - December |
91.6 % |
Target achieved |
| 4 |
January - March |
n/a |
Not yet available |
| = |
Cumulative |
92.0 % |
Target achieved |
Target: 91.5% View more detail & previous figures »
Please note the Quality of Service data refers to first class stamped and metered mail only and does not reflect all mail related delivery targets. Data on performance in second class mail, bulk mail, retail mail, international mail and special delivery is not made available for Wales at regional or postcode area level under the current license conditions.
Complaints
Compensation
Quality of Service
