Postcode Areas
CF (Cardiff)
| Figure |
Value |
| Complaints in 2010-11 |
13,640 |
| Compensation paid in 2010-11 |
£106,110 |
| Quality of Service 2011-12 (so far) |
93.7% (target 91.5%) |
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CH (Chester and Deeside)
| Figure |
Value |
| Complaints in 2010-11 |
8,479 |
| Compensation paid in 2010-11 |
£77,662 |
| Quality of Service 2011-12 (so far) |
91.2% (target 91.5%) |
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HR (Hereford)
| Figure |
Value |
| Complaints in 2010-11 |
2,153 |
| Compensation paid in 2010-11 |
£20,121 |
| Quality of Service 2011-12 (so far) |
93.7% (target 91.5%) |
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LD (Llandrindod Wells)
| Figure |
Value |
| Complaints in 2010-11 |
562 |
| Compensation paid in 2010-11 |
£6,815 |
| Quality of Service 2011-12 (so far) |
90.4% (target 91.5%) |
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LL (North Wales)
| Figure |
Value |
| Complaints in 2010-11 |
6,058 |
| Compensation paid in 2010-11 |
£47,440 |
| Quality of Service 2011-12 (so far) |
91.3% (target 91.5%) |
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NP (Newport)
| Figure |
Value |
| Complaints in 2010-11 |
5,276 |
| Compensation paid in 2010-11 |
£40,466 |
| Quality of Service 2011-12 (so far) |
90.8% (target 91.5%) |
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SA (Swansea)
| Figure |
Value |
| Complaints in 2010-11 |
9,410 |
| Compensation paid in 2010-11 |
£81,436 |
| Quality of Service 2011-12 (so far) |
91.7% (target 91.5%) |
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SY (Shrewsbury)
| Figure |
Value |
| Complaints in 2010-11 |
4,130 |
| Compensation paid in 2010-11 |
£33,672 |
| Quality of Service 2011-12 (so far) |
92.9% (target 91.5%) |
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Complaints
Compensation
Quality of Service
Quality of Service Target: 91.5%
