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In 2010-11 the Royal Mail received 49,708 complaints in Wales and paid £413,722 in compensation.
It has exceeded its target to deliver 91.5% of First Class Stamped and Metered mail within one business day so far* in 2011-12. They have delivered 92.2% on time.
* cumulative results for quarters 1 & 2
Please note the Quality of Service data refers to first class stamped and metered mail only and does not reflect all mail related delivery targets. Data on performance in second class mail, bulk mail, retail mail, international mail and special delivery is not made available for Wales at regional or postcode area level under the current license conditions.
